Transparent guidelines for our visa and travel services
At Fafali Group, we are committed to providing transparent, professional, and reliable visa, travel, and immigration support services. Because most of our services involve third-party embassies, airlines, hotels, and government institutions, certain fees are non-refundable. However, we ensure fairness wherever refunds apply.
This policy explains when refunds are permitted, how they are calculated, and how long they take to process.
All consultation, service, and administrative fees paid to Fafali Group are used to process your application, submit documents, communicate with authorities, and manage your file.
➡️ Service / processing fees are generally non-refundable once an application has been submitted.
If your visa application is officially rejected by the issuing embassy/immigration authority, and your case was submitted through Fafali Group:
✔ You may qualify for a 60% refund of the service fee paid to Fafali Group.
Embassy/consular fees, biometric fees, insurance, courier charges, translations, medicals, and government fees are NOT refundable, as they are paid directly to third parties.
To be eligible, all of the following must apply:
Once your refund is approved:
⏳ Refunds are processed within 21–35 working days.
Refunds are returned using the same payment method used at purchase, unless otherwise agreed.
If a client chooses to cancel after booking or after submission:
Airline tickets, hotel bookings, tours, and insurance are subject to each vendor's policies and may be partially or fully non-refundable.
Embassy or immigration delays, requests for more documents, rescheduling, or policy changes are outside our control and do not qualify for refunds.
No refund applies if a visa is refused because of:
Fafali Group does not influence final visa decisions. Our role is advisory and support-based — approval is the sole decision of the issuing authority.
Please submit your request with supporting documents to:
Include:
Our team will review and advise on eligibility.
Fafali Group reserves the right to update this policy at any time in line with legal or operational changes. The version on our website is the most current.
Note: This policy is for general guidance and does not replace legal advice. We recommend contacting our team if you need clarification before making payment.